Thank you for choosing Helping Hands Household Solutions LLC! We appreciate your business. Have an amazing day!

• ONLINE BOOKING is available for service addresses no more than 50 miles from Phoenix, AZ 85004 ONLY.
• If you are outside of this distance we may still be able to help you, however you must CONTACT the OFFICE to discuss the details and potentially schedule your appointment.
• If you do schedule an appointment , but are located further than 50 miles from Phoenix zip code of 85004, then we will have to cancel your appointment unfortunately.

**REDEEMING COUPON CODES**

You must Redeem & Apply Your Coupon Code during the online booking process (RED BUTTON says REDEEM COUPON). Unfortunately we can not apply the coupon, code, or discount after the appointment has been booked and confirmed. If you are using a coupon code that does not apply to your appointment type we will have to remove it from the booking. Each Coupon can be used once per customer and once per service address only.

New here? Redeem Coupon Code: 'NEW' to SAVE $5 NOW!

Been here before? Redeem Coupon Code: 'REPEAT' to SAVE $10 NOW!

Been here at least 4 times in the past? Redeem Coupon Code:' LOYAL' to save $25 on the 5th appointment booked online.

Looking for more coupons & larger discounts? Find us on Google & Facebook for more COUPON CODES!

***PAYMENT TERMS***

• When booking online you can pay via PayPal or Debit Card or Credit Card (Amex, Disc. Visa, MC) with NO FEE.
• For the balance remaining at the appointment we accept & prefer: CASH and ZELLE (NO FEE). We also accept: Credit Card, Debit Card, PayPal, Cash App, Venmo, or Apple Pay, but there is a $5 Processing Fee for amounts under $250 and a 2% Processing Fee for amounts over $250. We do NOT accept ANY other forms of payment!
• You ALWAYS SAVE 5% OFF your total by Paying In Full In Advance (At The Time Of Scheduling) & REDEEMING COUPON CODE: 'PAID'

**TERMS & CONDITIONS**

We will EMAIL you a Consent Form & Service Agreement that must be reviewed, completed with accurate information, and electronically signed (via DocuSign) by the start time for the appointment window. If you will not complete the Agreement, unfortunately we can not perform services for you.

Upon completion of the service/s rendered you will have as much time as you need, to inspect everything that we have done. Finally, we will need you to complete our Service Completion Form (link to a Google Form) at the end of the job, which confirms that you are satisfied with all aspects of your appointment.

Please verify all the information you submit is accurate prior to booking (including but not limited to: appointment type, Size, brand name & model, address, email, CELL phone #, pictures & links, description and details of services, date & time, etc.).

All deposits & payments submitted to reserve your time/ labor/ equipment are non-refundable, & nontransferable.

When the crew arrives if the job described/selected (or any details specified) during online booking is different from the job/services you actually need to have done, then we will have to cancel your original appointment & schedule you for a new date and time, and collect a new deposit/payment.

Please submit as much information, and pictures/links, and details as possible to ensure an optimal outcome for everyone!

If you have any questions or concerns before or after booking online, do not hesitate to TEXT or call me at #844-435-7429 or 480-881-2244.

We encourage you to inspect the boxes/your shipment/your product prior to the appointment.

Do you have ALL the boxes (i.e. Box 1 of 3 & Box 2 of 3 & Box 3 of 3)?

Are the boxes mangled and damaged from shipping?

Is the contents of the box damaged or bent up, etc.?

In the event that we arrive to perform the service and are unable to proceed (or perform the service to completion), due to parts damaged in shipping, bent parts, missing parts, missing assembly directions (or any similar scenarios) then we must collect the remaining balance due for the appointment at that time, and then you need to contact the Office immediately when you have the correct, replacement or undamaged parts or assembly instructions, so that we can add you back to our schedule. We will always ask you to share a picture (of the replacement parts, box, instructions, etc.) before adding you back to the schedule in this case. You will not incur any other fees for us to return and complete the service/assembly in this case.

***CUSTOMER NO SHOW PROCEDURE***

We always send you an appointment reminder via TEXT the day before your appointment.

We also TEXT you when the crew is headed your way with an exact ETA the day of your appointment.

In the event that you or your (previously designated) On-Site Point-Of-Contact are not present at the service address, and/or we can not gain access to the premises via the "remote method" you designated at the time of booking (i.e. Wi-Fi lock, garage, keypad, through the unlocked gate etc.) when the crew arrives to start services we will take the following steps: 1)Crew Leader and Office will both attempt to contact you via call and leave a voicemail if possible. 2)Next, the crew leader and the office will TEXT you. 3) After that, we will wait no more than 35 minutes at the address for your arrival. 4)If we have no communication and/or can not gain access to perform the service after all these steps have been done, we must unfortunately cancel your appointment.

***RESCHEDULE/ CANCELLATION REQUESTS***

• All payments and deposits are nonrefundable & non-transferable, meaning we can NOT move or apply your deposit, once submitted, to any other date, time, or service besides the date/time/service you originally selected here.
• Please understand that once we reserve and guarantee the time/date/appointment type that YOU choose, this prevents others from scheduling on any other platform. For this reason we cannot honor request for rescheduling or cancellations once an appointment is booked and confirmed with deposit/payment.
• We do also understand that "life" happens. In the event that you must reschedule we will: Begin our booking process again from start, by cancelling the original appointment, obtaining a new deposit for the new date/time/appointment and add you back to the schedule.